# Sai Prasanna Surisetty

> Azure and Windows infrastructure engineer, currently a Cloud Support Engineer at TCS. Explore Prasanna Surisetty's L2 experience, writing and credentials.

Updated: 2026-09-08

## Professional focus

- Professional focus: Infrastructure Engineer | Azure, Windows & L2 Operations
- Current employment: Cloud Support Engineer, Tata Consultancy Services (TCS), since 2024-03
- Location: Hyderabad, India
- Roles of interest: Infrastructure Engineer; L2 Systems Engineer; Cloud Support Engineer; Azure Support Engineer; Azure Virtual Desktop Support Engineer; Cloud Operations Engineer

I'm interested in infrastructure, Azure support and L2 systems roles with teams worldwide, where I can help keep services reliable and solve the problems behind an incident.

## Main pages

- [Home](https://www.prasannasurisetty.com/): Azure infrastructure focus, current TCS role and selected work
- [About](https://www.prasannasurisetty.com/about): Background, career focus, technical skills, and education
- [Expertise](https://www.prasannasurisetty.com/expertise): Azure, AVD, identity, Windows, incident response, and platform support capabilities
- [Experience](https://www.prasannasurisetty.com/experience): Cloud support role and selected Azure operations work
- [Blog](https://www.prasannasurisetty.com/blog): Practical troubleshooting notes on Azure Virtual Desktop, FSLogix, identity and Windows
- [Certifications](https://www.prasannasurisetty.com/certifications): Professional certifications and course certificates, with dates and issuer links
- [Resume](https://www.prasannasurisetty.com/resume): Resume page with a downloadable PDF
- [Contact](https://www.prasannasurisetty.com/contact): Public professional contact channels

## Experience walkthroughs

- [Azure Virtual Desktop support](https://www.prasannasurisetty.com/experience/enterprise-avd): Supporting enterprise virtual desktops from sign-in to session performance, with checks across Entra ID, session hosts, FSLogix and storage.
- [Azure infrastructure and release support](https://www.prasannasurisetty.com/experience/azure-infrastructure-devops): Keeping Azure resources and release activity connected, so infrastructure and application teams have the evidence they need when a deployment or service needs attention.

## Technical writing

- [Azure Virtual Desktop Sign-In Troubleshooting: An Evidence-First Path](https://www.prasannasurisetty.com/blog/azure-virtual-desktop-sign-in-troubleshooting): A practical Azure Virtual Desktop troubleshooting path for isolating sign-in failures across identity, host health, networking, client access, and FSLogix. [Markdown](https://www.prasannasurisetty.com/blog/azure-virtual-desktop-sign-in-troubleshooting/markdown).
- [FSLogix Profile Troubleshooting: An Azure Virtual Desktop Checklist](https://www.prasannasurisetty.com/blog/fslogix-profile-troubleshooting-checklist): A safe, repeatable FSLogix checklist for AVD temporary profiles, slow sign-ins, container locks, storage access, recovery verification, and prevention. [Markdown](https://www.prasannasurisetty.com/blog/fslogix-profile-troubleshooting-checklist/markdown).

## Credentials

- [Microsoft Certified: Azure Administrator Associate](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/1C30FD93DE16BCF4?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Current; expires March 23, 2027.
- [Microsoft Certified: DevOps Engineer Expert](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/7D9DE9194338856A?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Current; expires April 13, 2027.
- [Fundamentals of Building AI Agents](https://www.coursera.org/account/accomplishments/records/T2PLE59FY7FY): IBM. Course certificate. Current; no expiry date listed.
- [Microsoft 365 Certified: Teams Administrator Associate](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/D5AABEA9A931AC59?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Past, expired; expired May 26, 2026.
- [Microsoft Certified: Azure Virtual Desktop Specialty](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/EE8768F833AD0E43?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Past, expired; expired June 7, 2026.
- [Microsoft Certified: Azure Fundamentals](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/7645F13F77A9EEB3?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Current; no expiry date listed.
- [Microsoft Certified: Azure AI Fundamentals](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/283796341874B536?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Current; no expiry date listed.
- [Microsoft Certified: Azure Data Fundamentals](https://learn.microsoft.com/api/credentials/share/en-us/SaiprasannaSurisetty-0424/7790957F2B192889?sharingId=96FAB16940BFC920): Microsoft. Professional certification. Current; no expiry date listed.
- [AI Fluency: Framework & Foundations](https://verify.skilljar.com/c/jqp4fxx2zeed): Anthropic. Course certificate. Current; no expiry date listed.
- [Google Cloud Certified GenAI Leader](https://www.credly.com/badges/189a2bff-c927-477d-808a-b959b4d3e6e6/public_url): Google Cloud. Professional certification. Current; expires August 7, 2028.
- [Develop Generative AI Applications: Get Started](https://www.coursera.org/account/accomplishments/records/XVPDD1D450CY): IBM. Course certificate. Current; no expiry date listed.
- [Build RAG Applications: Get Started](https://www.coursera.org/account/accomplishments/records/1HK1K5XVSGYQ): IBM. Course certificate. Current; no expiry date listed.

## Data and feeds

- [Full professional profile and articles](https://www.prasannasurisetty.com/llms-full.txt): Expanded text from the public site.
- [Recruiter profile](https://www.prasannasurisetty.com/recruiter.json): Structured experience, skills, credentials and contact details.
- [RSS feed](https://www.prasannasurisetty.com/rss.xml): Published technical articles.

## Contact

- [LinkedIn](https://www.linkedin.com/in/sai-prasanna-surisetty/)
- [Email](mailto:contact@prasannasurisetty.com)