Experience

Azure and Windows support at TCS.

Cloud Support Engineer since March 2024. I investigate L2 incidents, support virtual desktops and identity, and work with engineering teams to restore service and verify the recovery.

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Professional experience

Cloud support at TCS

March 2024 to present

Cloud Support Engineer

Tata Consultancy Services (TCS)

Hyderabad, India

Provide L2 support for enterprise users, investigating system, access, authentication, connectivity and performance incidents
Support Azure Virtual Desktop across host pools, session hosts, application groups, user assignments, and FSLogix profiles
Investigate AVD sign-in failures, temporary profiles and slow sessions using platform logs and monitoring data
Administer Microsoft Entra ID through user provisioning, group management, RBAC, MFA, and Conditional Access support
Manage Azure virtual machines and storage, using Azure Monitor and Log Analytics to investigate infrastructure health
Manage incidents against SLAs, record root causes and resolutions, and coordinate complex escalations with global engineering teams
Automate recurring support tasks with PowerShell and write runbooks that make troubleshooting and handover easier
Support Azure DevOps deployment and release activities alongside broader infrastructure and application support

Support walkthroughs

How I investigate a support issue

Two examples of my support approach, covering the systems I check, my part in the investigation, and how I verify recovery.

Support walkthrough 01

Azure Virtual Desktop support

Supporting enterprise virtual desktops from sign-in to session performance, with checks across Entra ID, session hosts, FSLogix and storage.

My responsibility: I support host pools, user access and FSLogix profiles, investigate failures using platform logs, and coordinate escalation when another team owns the affected layer.

Azure Virtual Desktop · FSLogix · Microsoft Entra ID · Azure Monitor · Log Analytics

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Support walkthrough 02

Azure infrastructure and release support

Keeping Azure resources and release activity connected, so infrastructure and application teams have the evidence they need when a deployment or service needs attention.

My responsibility: I investigate Azure resources alongside release results, support Azure DevOps activity, and assist platform and application owners with Docker and AKS checks.

Azure VMs · Azure Storage · Azure Networking · Azure DevOps · Docker · AKS

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Hiring for cloud or infrastructure support?

Review my resume or tell me about the systems your team supports.

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