Sai Prasanna Surisetty

Experience

Enterprise Azure, in production

2 years 5 months of hands-on cloud and infrastructure support for enterprise environments.

Role

Cloud Support Engineer

Tata Consultancy Services (TCS)

March 2024 – Present · Hyderabad, India

  • Supported enterprise Azure cloud infrastructure and virtual desktop environments
  • Managed Azure Virtual Desktop host pools, session hosts, user assignments, and troubleshooting
  • Administered Microsoft Entra ID including user provisioning, RBAC, MFA, Conditional Access, and group management
  • Performed Azure VM administration, storage management, and monitoring using Azure Monitor and Log Analytics
  • Automated routine administration tasks using PowerShell scripts
  • Supported Azure DevOps deployment and release activities
  • Resolved incidents within SLA, performed root cause analysis, and collaborated with global teams
  • Maintained technical documentation and operational runbooks

Projects

Selected work

Enterprise Azure Virtual Desktop Environment

Day-to-day ownership of an enterprise Azure Virtual Desktop estate — from host pools and FSLogix profiles to monitoring and user lifecycle.

  • Managed Azure Virtual Desktop infrastructure for enterprise users
  • Configured host pools, application groups, FSLogix profiles, and session hosts
  • Troubleshot login, profile, and performance issues
  • Implemented monitoring using Azure Monitor and Log Analytics
  • Handled user onboarding and offboarding through Microsoft Entra ID

Azure Virtual Desktop · FSLogix · Microsoft Entra ID · Azure Monitor · Log Analytics

Azure Cloud Infrastructure & DevOps

Provisioning and operating core Azure infrastructure with Infrastructure as Code exposure and CI/CD support on Azure DevOps.

  • Provisioned Azure resources using Infrastructure as Code concepts (Terraform / ARM exposure)
  • Worked with Azure Virtual Networks, Storage Accounts, Load Balancers, and networking
  • Supported CI/CD pipelines using Azure DevOps
  • Assisted Docker container deployments and AKS environments
  • Implemented RBAC and Key Vault access management

Terraform · ARM Templates · Azure DevOps · Docker · AKS · Azure Key Vault