Azure Virtual Desktop, FSLogix, Entra ID, Azure Monitor and PowerShell.
Profile
What I bring to a team
At TCS, I support Azure and Windows environments used by enterprise teams. My day-to-day work covers virtual desktops, identity and L2 incidents: finding the cause, restoring service and checking that the fix holds. I use monitoring data, PowerShell and clear handover notes to make the next incident easier to resolve.
Work history
Professional experience
Cloud Support Engineer
Tata Consultancy Services (TCS)
March 2024 to present
Hyderabad, India
Provide L2 support for enterprise users, investigating system, access, authentication, connectivity and performance incidents
Support Azure Virtual Desktop across host pools, session hosts, application groups, user assignments, and FSLogix profiles
Investigate AVD sign-in failures, temporary profiles and slow sessions using platform logs and monitoring data
Administer Microsoft Entra ID through user provisioning, group management, RBAC, MFA, and Conditional Access support
Manage Azure virtual machines and storage, using Azure Monitor and Log Analytics to investigate infrastructure health
Manage incidents against SLAs, record root causes and resolutions, and coordinate complex escalations with global engineering teams
Automate recurring support tasks with PowerShell and write runbooks that make troubleshooting and handover easier
Support Azure DevOps deployment and release activities alongside broader infrastructure and application support
Skills
Technology and operations
Azure & Cloud Operations
Microsoft Azure · Azure VMs · Azure Storage · Resource Groups · Azure Monitor · Log Analytics
Azure Virtual Desktop
Azure Virtual Desktop · Host Pools · Session Hosts · Application Groups · FSLogix · User Profile Management
Identity & Access
Microsoft Entra ID · User Provisioning · Group Management · RBAC · Multi-Factor Authentication · Conditional Access · Azure Key Vault
L2 Support & IT Operations
Incident Management · Problem Management · Change Management · SLA Management · Root Cause Analysis · Production Support · Escalation · Remote Support · Technical Documentation
Windows & Endpoint Support
Windows Server 2019/2022 · Windows 10/11 · User Access · Authentication · System Troubleshooting · Application Troubleshooting
Keeping Azure resources and release activity connected, so infrastructure and application teams have the evidence they need when a deployment or service needs attention.