The skills behind a reliable support response.

01

Azure Virtual Desktop and FSLogix

Getting people into their desktops and keeping sessions usable, with checks from identity and assignment through to hosts, profiles and storage.

• Support host pools, session hosts, application groups, user assignments, and day-to-day AVD operations
• Investigate failed sign-ins, profile errors, disconnected sessions and slow desktops
• Check FSLogix profile attachment alongside storage access, permissions, session state and logs

Tools and systems: Azure Virtual Desktop · FSLogix · Host Pools · Session Hosts · Application Groups · Azure Monitor

02

Microsoft Entra ID and access support

Helping users reach the right resources by tracing access issues through accounts, groups, permissions and sign-in controls.

• Support user provisioning, group management, RBAC, MFA, and Conditional Access operations
• Trace access and authentication failures before changing permissions or escalating the incident
• Record the access checks, approved changes and verification so another engineer can follow the work

Tools and systems: Microsoft Entra ID · RBAC · MFA · Conditional Access · Azure Key Vault · User Provisioning

03

Azure and Windows operations

Supporting the virtual machines, storage, Windows systems and network connections behind everyday enterprise services.

• Administer and support Azure virtual machines, storage, resource groups, and core networking components
• Use Azure Monitor and Log Analytics to investigate resource health and service problems
• Troubleshoot Windows access, authentication, applications and connectivity, checking the simplest causes first

Tools and systems: Azure VMs · Azure Storage · Windows Server · Log Analytics · Virtual Networks · Network Security Groups

04

L2 incident response and automation

Following an incident through to recovery, keeping the handover clear and turning repeat fixes into useful scripts and runbooks.

• Manage L2 incidents against SLAs, verify recovery and document the root cause or escalation evidence
• Use PowerShell to automate recurring administration and support tasks
• Maintain runbooks, troubleshooting procedures, and handover notes that another engineer can follow

Tools and systems: Incident Management · Problem Management · SLA Management · Root Cause Analysis · PowerShell · Technical Documentation

05

Delivery and enterprise platform support

Working alongside infrastructure and application teams when releases, containers or enterprise applications need support.

• Support Azure DevOps deployment and release activity alongside infrastructure and application teams
• Assist Docker and AKS environments during platform and application support work
• Bring basic Guidewire PolicyCenter familiarity to investigations involving enterprise applications

Tools and systems: Azure DevOps · CI/CD · Docker · Kubernetes (AKS) · Terraform · Guidewire PolicyCenter fundamentals